Refund policy
Return & Refund Policy
At CLARVIA, we create and provide digital products designed to help you stay organized and productive. Because our products are digital and can be accessed or downloaded immediately after purchase, all sales are generally final once access to the digital product has been provided.
Digital Products
Due to the nature of digital products, we generally do not accept returns, exchanges, or refunds for change of mind after the product has been delivered or access has been granted.
When We May Offer a Refund
Please contact us if:
- You were charged more than once for the same purchase.
- You did not receive access to the product and we are unable to resolve the issue.
- The digital product has a significant technical defect that prevents its intended use and we are unable to provide a working solution.
- You received a product materially different from what was described on the product page.
Refund requests should be submitted as soon as reasonably possible after discovering the issue. Please include your order number, the email address used for the purchase, and a description of the problem.
Technical Support
If you experience difficulty accessing, downloading, duplicating, or using your digital product, please contact us before requesting a refund. We will make reasonable efforts to help resolve the issue.
Unauthorized Use
Refunds will not be provided in cases involving abuse, fraud, unauthorized redistribution, resale, sharing, or other use that violates the license or terms provided with the product.
Consumer Rights
Nothing in this policy limits any mandatory rights or remedies you may have under applicable consumer protection laws. Where local law provides you with rights that cannot legally be excluded, those rights will continue to apply.
Contact Us
If you have questions or experience an issue with your purchase, contact us at:
We will review eligible requests individually and aim to provide a fair resolution.